Voila

EDUCATION PROGRAMME 2011

All courses must be paid for at time of booking.
All course prices exclude VAT.
Any refunds will only be given at Graham Hair & Beauty's discretion.

BUSINESS DEVELOPMENT & SUPPORT

Julie Eldrett

Julie Eldrett Consulting are passionate about helping businesses become more "results driven" especially in this current economic climate. Julie feels by working alongside Mark Wilson of Nexus Revolution they can revolutionise the way salons run their business. Mark is a Salon Development Consultant.

Fundamental Areas Covered

  • Customer Retention
  • Team Attitude
  • Increased Average Bill
  • Increased Retail Sales
  • Increased Customer Returns and Retention
  • Salon Standards and Systems
  • Recruitment
  • Mystery Shoppers

Finances Related

  • Salon Profitability and Pricing
  • Review of Costs
  • Quarterly Business Reviews
  • Wage Ratios

Business Growth

  • Bespoke Policy and Procedures Manual
  • Computer Setup to drive Business Forward
  • Stock Control
  • Monthly Salon Promotions
  • Building Salon Local Profile
  

Monday 28th February 2011 9.30am - 4.30pm. Cost £100.00 including lunch

MAINTAIN CUSTOMER SATISFACTION

Julie Eldrett

How we treat our customers is fundamental to the success of our business. Every customer that has made the decision to use our business must leave feeling welcomed, valued and eager to return and tell others.

This course explores the many facets of maintaining customer satisfaction and how to ultimately exceed the customer's expectations. The importance of the consultation, good communication and effectively advising the customer, thus encouraging customer loyalty, rebookings, retail and ultimately increasing business turnover while motivating and encouraging team building so that the team understands the importance of working together in unison towards the common goal of "Consistent Customer Satisfaction."

DELEGATE PROFILE

Any team member who comes into contact with your customers.

COURSE CONTENT

  • Maintain customer satisfaction 100% of the time to 100% of the customers by 100% of the team.
  • Right people, right attitude, right job.
  • What customers mean to us
  • Profit Chain
  • Cost of losing customers
  • Customer needs- 70% emotional, 30% technical
  • Salon/workplace journey
  • Monitoring customer feedback

Monday 6th June 2011 9.30am - 4.30pm. Cost £40.00 including lunch

SALON SMART

David O'Brien and Craig Forgie

Are your clients comfortable and confident in the hands of your junior members of staff?
If not, let us help. This is a one day "fun course" covering the basic skills new staff require, it is suitable for all junior members of staff.

COURSE CONTENT

  • Reception duties, meet/greet, customer care.
  • Backwash services, advise, treatments, hair analysis, treatments, colour removal and head massage.
  • Blow Drying
  • All aspects of blow drying, correct usage of professional tools to create diverse looks.

18th April 2011 10am - 4pm. Cost £40.00 including lunch.

DELEGATES MUST BRING THEIR OWN HAIRDRESSING EQUIPMENT.

CREATIVE CUTTING COURSE

Stacey Broughton

Stacey Broughton's directional inspirational work comes as standard from Stacey. He spent years as Art Director at the Vidal Sassoon academy in Mayfair. He has forged fresh paths in his own creativity while sharing his love of hairdressing education on a global stage.

This is your chance to learn from the man who has taught and inspired the world's top hairdressers.

COURSE OVERVIEW

This one day course is aimed at confident stylists aiming to step up to the highest level.
The programme is as follows:

Morning demonstration on £50.00

Stacey will be demonstrating the latest haircuts using his own models.

Full day, including practical session £100.00

16th May 2011, Morning session 10am - 12.30pm. Afternoon session 1pm - 4.30pm.

DELEGATES MUST BRING THEIR OWN HAIRDRESSING EQUIPMENT. IF PARTICIPATING IN THE AFTERNOON SESSION THEY MUST PROVIDE THEIR OWN MODEL.

FUDGEHEADPAINT COLOURING COURSE

COLOUR START COURSE OVERVIEW

For staff with little or no experience (trainees, juniors).

COURSE CONTENT

  • Health and safety
  • Basic colour laws
  • Numbering system
  • Mixing / development times
  • Rinsing conditioning aftercare

COURSE FORMAT

10am - 12.30pm Product Knowledge
12.30pm Lunch
1pm - 4.30pm Practical session

STUDENTS MUST PROVIDE THEIR OWN MODEL AND ALSO BRING ALL THEIR OWN HAIRDRESSING EQUIPMENT.

14th March 2011 Cost £40.00

FUDGEHEADPAINT COLOURING COURSE

COLOUR PROGRESSION COURSE OVERVIEW

For staff who have completed colour start course

COURSE CONTENT

  • Advanced colour mixing
  • Grey coverage
  • Oz reds/blondes
  • Speed bleach

COURSE FORMAT

10am - 12.30pm Theory
12.30pm Lunch
1pm - 4.30pm Practical session

STUDENTS MUST PROVIDE THEIR OWN MODEL AND ALSO BRING ALL THEIR OWN HAIRDRESSING EQUIPMENT.

11th July 2011 Cost £40.00

FUDGEHEADPAINT COLOURING COURSE

COLOUR EXPRESSION COURSE OVERVIEW

For confident Stylists aiming to step up their colouring techniques.

COURSE CONTENT

  • Creative colouring
  • Sectioning Patterns
  • Blending/Smudging
  • Shading/Shining

COURSE FORMAT

10am - 12.30pm Theory Session
12.30pm Lunch
1pm - 4.30pm Practical session

STUDENTS MUST PROVIDE THEIR OWN MODEL AND ALSO BRING ALL THEIR OWN HAIRDRESSING EQUIPMENT.

12th September 2011 Cost £40.00